Phones at our Medford location are downUPDATE: MAY 16, 2013 | 4:35 PM: It appears our phones are back up and fully functional. We thank you for your patience, and apologize for the inconvenience.

Last Friday, a power outage and subsequent surge knocked out most of our Medford store’s phone system. As a result, most incoming calls are not getting through. This is a serious situation, and we are doing everything possible to resolve it. Oddly, we are still able to make outgoing calls.

In the meantime, here are alternative ways to contact our people in Medford:

BY VOICE PHONE OR TEXT (goes to General Manager Jeff Thomas‘ cell): 541-944-4835

BY EMAIL (general info): Use our Contact Form on this page.

CONTACT OUR SERVICE DEPARTMENT: Use our web-based Service Contact Form to check on the status of a repair, set up an appointment, or ask a technical question.

We realize this is a tremendous inconvenience. We apologize, and ask for your patience while we sort this whole mess out. Thank you.

UPDATE MAY 16, 2013 | NOON: The phones were working OK most of the morning, but now we’re having some additional parts replaced – which means we’re unable to answer incoming calls. This is a (hopefully) short-lived situation. We suggest trying to call us first, and if no one answers, use one of the alternate methods above.

UPDATE MAY 17, 2013: Repairs have been completed, and our phone system is once again fully functional.