Frequently Asked Questions (FAQ)

Answers to common questions we get all the time…

FAQ icon balloons 204x148Do you sell the Apple iPhone?
No, not at this time. We are, however, authorized by Apple to perform service and repair on iPhone.

Do you carry Apple Watch?
Yes. We are also authorized for servicing them.

Does Connecting Point offer the same discounts for students and educators as Apple does?
No. The Apple Store for Education is available solely through Apple’s online site. However, Connecting Point offers a compelling alternative: our 50/50/50 Education Pricing Program. Qualifying college students and educators can save a bundle on a new Mac system.

Why can’t I get real-time product availability, or make purchases directly from your website?
In a perfect world, we’d have real-time information on all our merchandise and prices for both of our stores up on this site. It would also be terrific if folks could purchase products we carry directly from here. That’s been a dream of ours for years – it would be a huge benefit for our customers, especially those who live some distance from our two retail locations.

Unfortunately, an e-commerce site with that level of sophistication would cost tens of thousands of dollars a year (probably much more), and require a dedicated staff and data center to maintain. That’s a little beyond the scope of a locally owned, independently operated small business like ours.

To check on product availability – or for any other inquiry – we suggest calling our toll-free number (1.888.245.9861) whenever you want to check availability on a product.

Can we place orders over the phone, and pay with a credit card?
In most cases, yes – especially if we’ve dealt with you before. The potential for fraud is enormous (you wouldn’t believe the phone scams we’ve seen over the years!), so we’ll be exercising due diligence to verify phone orders. Also, for any Apple product, we must have made face-to-face contact with you at some point before we can accept orders by phone. (It’s a contractual thing.)

Do you accept Apple Store Gift Cards?
Sorry, no. We are unable to accept them at this time.

I just spilled liquid on my computer. What should I do next, and how can you help?
This is a common problem (unfortunately), one we’ve dealt with time and time again. We absolutely can help. But before you bring the soggy CPU in – in fact, before you do anything at all – please read our Liquid Spill Cleaning guidelines.

What about data recovery? Can you retrieve lost photos, files, or other documents from the crashed hard drive of my notebook or desktop computer?
Yes. No absolute guarantees we’ll recover everything you lost, of course, but we’re pretty darned good at this sort of thing. And we have a partnership with an incredible company that can recover files from just about any hard drive, no matter how trashed it may be.

Secure Digital (SD) memory card FAQ Connecting Point Medford ORWhat about recovering photos from a digital memory card?
Yes, we can do that, too. Bring it in.


Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

5 Replies to “Frequently Asked Questions (FAQ)”

    1. Jim, you can find that information here. Because of the registration process that forever “weds” an iOS device (iPod touch, iPad, or iPhone) to an Apple ID, we do not accept returns on these items. The exception: If it is still unopened and unused, we can take them back within seven days of purchase. Thanks!

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