SERVICE BULLETIN: MacBook Pro Repair Extension for Video Issues

SERVICE BULLETIN: MacBook Pro Repair Extension for Video Issues

Service Alerts and Updates from Connecting PointApple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple MacBook Pro with 17-inch display circa 2011As an Apple Premium Service Provider, Connecting Point is authorized to repair these affected MacBook Pro systems, free of charge. The affected products include select 15-inch and 17-inch MacBook Pro models manufactured in 2011, and select 15-inch MacBook Pro with Retina Display models manufactured from mid-2012 through early 2013.

To determine if your MacBook Pro qualifies for this free service, please see this link on Apple’s site. If your system does indeed qualify, please contact Connecting Point SERVICE immediately, and we’ll be happy to take care of everything for you.

This program is currently slated to be run through December 31st, 2016.

SERVICE BULLETIN: Apple AC Wall Plug Adapter Recall Program

SERVICE BULLETIN: Apple AC Wall Plug Adapter Recall Program

Apple AC Wall Plug Adapter Recall ProgramA small number of Apple-branded AC wall adapters are being recalled:

“Apple has determined that, in very rare cases, the two prong Apple AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may break and create a risk of electrical shock if touched. These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices, and were also included in the Apple World Travel Adapter Kit.”

Follow this link to determine if your adapter is eligible for free replacement. If you do, contact Connecting Point SERVICE. They’ll take care of everything for you.

Three ways Connecting Point can PUMP UP YOUR COMPUTER for max performance

Three ways Connecting Point can PUMP UP YOUR COMPUTER for max performance

PUMP UP YOUR COMPUTER promo - Feb. 2016Every new year, a lot of us resolve to get back into shape. But what about your computer?

Has it been acting a little… flabby lately? Takes forever to boot up. Loads apps and documents oh so slowly. Or maybe it seems to be grinding away on something – anything– other than what you’re working on.

Connecting Point SERVICE can help. We’ve got three highly effective ways to PUMP UP YOUR COMPUTER:

  1. First, a MEMORY UPGRADE. More RAM gives your computer’s operating system and apps more room to do their work, making it noticeably faster. Memory is pretty affordable right now, so we recommend maxing out your computer.
  2. Second, a SOLID STATE DRIVE, or SSD. SSDs have no moving parts and are many times faster than hard drives (which it replaces). Once we install them, most of our customers say it feels like they’re using a brand new computer. And your old hard drive can be put into an external USB enclosure for additional storage.
  3. Third, a SYSTEM TUNE-UP. We’ll scan for viruses and malware, check all ports and components, update the operating system, and clear out unneeded programs.

One or more of these options can make a drastic difference in the performance of your system.

So let Connecting Point’s  Service Department PUMP UP YOUR COMPUTER. Mac or PC, laptop or desktop, bring your system in before the end of the month and we’ll go over your options. It’s like a gym membership for your computer, except you don’t have to wait months – or drink kale smoothies – to see the results. Plus, print out this page and bring it in with you (or show it to our Service Writer from your mobile device), and we’ll knock 10% off your total bill.

This promotion runs from February 18th through 29th, 2016.

Apple announces iMac (27-inch) 3TB Hard Drive Replacement Program; how to check yours

Apple iMac 27-inch 2012Today, this announcement came from Apple’s support site:

Apple has determined that a very small number of 3TB hard drives used in 27-inch iMac systems, may fail under certain conditions. These systems were sold between December 2012 and September 2013.

Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.

Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you have not been contacted, but think you have a 3TB hard drive, you can enter your serial number below to see if it’s part of this program.

How to check to see if your iMac qualifies for this replacement program: Head to this page on the Apple support site. You’ll need to have the serial number of your iMac handy. It may be found on your purchase receipt. If that’s not readily available, here’s a page on Apple’s site that describes several methods of finding it.

Replacement Process: Does your iMac qualify? Apple recommends replacing affected hard drives as soon as possible. As an Apple Premium Service Provider, Connecting Point is fully capable of taking care of this replacement, regardless of where you purchased your iMac. Contact Connecting Point SERVICE as soon as possible to facilitate your repair:

Back up everything on your iMac before you bring it in to us. This part is important. You’ll need to re-install your operating system, other applications, and any documents or data after your hard drive is replaced. If you would like Connecting Point SERVICE to take care of this for you, we’re more than happy to do so – but we’ll have to charge for that part of the repair.

Other details: If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund. This worldwide Apple program does not extend the standard warranty coverage of the iMac. The program covers affected iMac models until December 19, 2015 or three years from its original date of sale, whichever provides longer coverage for you.

Connecting Point earns Apple Premium Service Provider designation for 2015

Connecting Point earns Apple Premium Service Provider designation for 2015

Apple Premium Service Provider 2015Connecting Point Computer Centers, the area’s only locally-owned, independent Apple retailer and services provider, is pleased to announce Apple has awarded us its Premium Service Provider designation. This accolade is given to an elite tier of Apple Authorized Service Providers in recognition of their unparalleled commitment to technical excellence and customer service. According to Apple, “Premium Service Providers consistently deliver exceptional repair support and customer experience that meet Apple’s exacting standard for high-quality repair and prompt service.”

Connecting Point traces its roots back to the pre-personal computer era. Founded in 1975 by Bob Howell and current owner and CEO Rick Mandell, Connecting Point began as a small stereo store. Later, the business expanded to embrace electronic parts, video gear, and even CB radios. But a turning point occurred in 1977, when Connecting Point – then part of the Minneapolis-based franchise TEAM Electronics – became one of the earliest retailers for the new, groundbreaking Apple II personal computer.

Today, Connecting Point is proud to sell, service, and provide unparalleled support for every product in the Apple line – including Mac, iPhone, iPad, and iPod. As one of just over a hundred Premium Service Providers in all of North America – that’s only 18% of the total number of Apple Service Providers – you can rest assured your Apple service will be performed by one of the oldest, most experienced, and accredited Apple service centers in the world.

Connecting Point’s Medford store revises its hours (slightly)

New store hours for Medford's Connecting PointEffective immediately, these are the hours of operation for our Medford location:

  • Monday-Friday 8am-6:30pm
  • Saturday 9am-6:30pm
  • Sunday 11am-5pm

The main change extends the hours of our Service Department to coincide with those of our Sales Department. Now you can enjoy the convenience of dropping off or picking up repairs until 6:30pm, Monday through Saturday. EDIT [03.19.15]: As has been the case for years, our Service Department is unable to field phone calls until 9am weekdays.

And please note our Service Department remains closed on Sundays – which means no repair drop-offs or pickups on that day.

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