Liquid has just spilled on your computer or device. Stop! Take a deep breath. The next steps you take are critically important…
- IMMEDIATELY SHUT DOWN THE COMPUTER OR DEVICE and unplug its power cord or AC adapter. (On an Apple computer, you hold the power button down for five seconds.)
- If it’s a notebook, immediately remove the computer or device’s battery (if possible – many newer notebooks and smartphones have non-removable batteries).
- Disconnect any peripherals (printers, iPods, scanners, cameras, adapters, etc.) and cables.
- Lay the computer or device on paper towels to get as much liquid as possible to drip out. If it’s a notebook, “tent” the computer upside down over a cloth towel or paper towels.
- Place smartphones or iPods in a container and cover with uncooked rice. The rice will draw the liquid out of the computer and absorb it safely.
- Note what substance was spilled on your computer or device. This can affect what the service technicians will do to repair it.
- Bring your computer or device into Connecting Point SERVICE as soon as possible.
- IMPORTANT! DO NOT TURN THE COMPUTER OR DEVICE BACK ON. It can be very tempting to activate the damaged equipment to see if it still works. Resist the temptation! Liquids can be excellent conductors, and will do their best to direct electricity into places it has no business going.
- Don’t shake the computer or device (this will only spread the liquid around).
- Don’t use a hair dryer on it (even at a low setting a hair dryer will damage sensitive components).
Connecting Point’s Spill Cleaning Service
We charge our standard $29.99 system diagnosis for checking your computer or device and determining the extent of the damage caused by the spill. When you bring your computer or device in for a spill evaluation, we completely disassemble it and clean the affected parts. Then we reassemble the unit and test it to determine if any of the parts need to be replaced. A technician will then call you with the cost to replace any damaged parts; at that point you can choose to continue the repair or move onto a new device or computer.
We’ll give you the same frank advice we’d give a good friend. If it makes more sense to purchase a new system, we’ll let you know at this time.
Liquid Spill Cleaning FAQ (Frequently Asked Questions)
Contact Connecting Point SERVICE for assistance.