MacBook Pro Repair Extension Program for Video Issues

Apple MacBook Pro 15-inch, circa 2011Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Connecting Point, as an Apple Authorized Service Provider, will repair affected MacBook Pro systems, free of charge.

Connecting Point, as an Apple Authorized Service Provider, will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

As of February 20, 2015, the repair process will be available in the U.S. and Canada. In other countries, it will be available as of February 27, 2015.

Symptoms
An affected MacBook Pro may display one or more of the following symptoms:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on
  • Computer restarts unexpectedly

Products affected

  • 15-inch and 17-inch MacBook Pro models manufactured in 2011
  • 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013

Identify your model

Use the “Check your Coverage” tool on the Apple Support site to determine if your MacBook Pro model matches the list of affected products below. Sample results:

Check your coverage

Affected Models
  • MacBook Pro (15-inch Early 2011)
  • MacBook Pro (15-inch, Late 2011)
  • MacBook Pro (Retina, 15-inch, Mid 2012)
  • MacBook Pro (17-inch Early 2011)
  • MacBook Pro (17-inch Late 2011)
  • MacBook Pro (Retina, 15 inch, Early 2013)

Note: If your MacBook Pro is not experiencing any of these symptoms and is not one of the products affected, you do not need to contact Apple.

Repair Process

Please bring your MacBook Pro to Connecting Point, during regular Service Department hours. Your MacBook Pro must first be examined prior to any service, to verify that it is eligible for this program and is otherwise in working order.

Note: If your MacBook Pro has any damage which prevents the repair, such as a cracked screen, that issue will need to be resolved during service. You will be notified about any additional repair charges that are required.

Please back up your data before your MacBook Pro is serviced. Connecting Point SERVICE cannot be held responsible for any loss of data that may occur during the repair process.

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