Products we can service (and some we can’t)

What products can Connecting Point SERVICE work on?

  • ALL PRODUCTS PURCHASED FROM CONNECTING POINT COMPUTER CENTERS, Medford or Bend, Oregon USA. This includes Apple, Compaq, Acer, and Hewlett-Packard systems. If we cannot fix it here, we will facilitate the repair (arrange for service, ship it to the repair center, and contact the customer upon its safe return). Some companies charge us shipping and handling fees, even when a product is still under warranty. These charges will be passed along to the customer.
  • Apple Authorized Service Provider logoALL APPLE® PRODUCTS, including desktop and notebook Mac® models, iPad®, iPod®, and iPhone®, regardless of place of purchase or whether they are in or out of warranty. AppleCare™ Extended Service Protection is fully recognized and supported.
  • Compaq Presario logoALL COMPAQ PRESARIO desktop and notebook products, in or out of warranty, regardless of place of purchase. (We are an authorized service center for these Compaq products.)
  • HP Authorized DealerALL HP PAVILION desktop and notebook systems, in or out of warranty, regardless of place of purchase. (We are an authorized service center for these HP products.)
  • HP LASER PRINTERS, regardless of place of purchase, if out of warranty. In-warranty HP laser printers must have been purchased from Connecting Point for us to service them.
  • Out-of-warranty Windows desktop computers, regardless of brand or place of purchase.
  • Out-of-warranty notebook computers from Compaq, Dell, HP, IBM/Lenovo, or Sony, as well as most other major brand names, regardless of place of purchase.

What can’t our Service Department work on?

  • Non-brand-name (generic or “clone”) notebooks or laptops.
  • Copy machines and fax machines.
  • In-warranty HP laser printers not purchased from our stores.
  • Anything else not specifically listed above.

Apple, the Apple logo, iPad, iPod, Mac, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries. 

2 thoughts on “Products we can service (and some we can’t)

    • Ms. Woodruff, we are fully authorized by Apple to replace the battery in your iPod, but we are unable to sell the battery by itself. If you’d like a quote on what that replacement would cost, click the “Contact Our Service Dept” button found on every page on our website, or give us a call at 541-773-9861. Thanks!

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