Service Labor Rates

motherboard detail closeup cables
Closeup shot of a PC motherboard. This was brought into our Medford service department. The flat grey ribbon cables in the photo were plugged in incorrectly, resulting in boot failure of the computer.

All service work performed by Connecting Point’s Service Department comes with a 90 day limited parts and labor warranty. There are, however, some reasonable restrictions and exceptions to this warranty:

RE-REPAIRS Damages that result from spills, drops, or (in the case of viruses, spyware, adware, and other infectious agents out of our control) re-infection, or other accidental (or intentional) damage are not covered by the 90-day Connecting Point Service warranty.

DATA RECOVERY While our skilled technicians offer considerable expertise at recovering and preserving information from damaged media, Connecting Point cannot guarantee the viability of recovered data.

PHYSICAL DAMAGE If you re-break a connector or device that Connecting Point had correctly installed or repaired, it is not covered under the repair warranty.

REPAIRS PERFORMED AT ANOTHER FACILITY are not covered by Connecting Point’s Service warranty.

Connecting Point SERVICE labor rates are as follows…

Diagnostics/estimate fee, RAM installation, iOS Restore, AirPort Card installation, or counter fix: $29.99 (in store)

ON-SITE LABOR: $139.99 first hour (one hour minimum) / $99.99 each hour thereafter. (This is within an approximately 20-mile radius of our location. Longer distances are subject to a mileage allowance.)

DIAGNOSTICS: $29.99EXPEDITED* $169.99

  • Test and diagnose system/device and provide written estimate

TIER 1: $49.99 | EXPEDITED* $169.99

  • Install HDD (without operating system install)
  • Install one card (video, sound, Ethernet, wireless, etc.)
  • Install power supply
  • Install optical drive

TIER 2: $99.99 | EXPEDITED* $169.99

Computer hard drive catastrophic damage
Media that’s suffered a catastrophic electronic failure requires data recovery in order to salvage its contents. (Photo credit: Wikipedia)
  • Install operating system
  • Repair operating system
  • Basic adware, spyware, virus removal
  • Install multiple cards (video, sound, ethernet, wireless, etc.)
  • Basic motherboard install (without operating system repair)
  • Basic notebook install labor
  • Multiple Tier 1 procedures

TIER 3: $149.99 | EXPEDITED* $239.99

  • Advanced adware, spyware, virus removal
  • Advanced motherboard install (with operating system repair)
  • Notebook advanced install
  • Multiple Tier 1 and Tier 2 procedures

TIER 4: $189.99 | EXPEDITED* $339.99

  • Basic data recovery (does not include destination media)
  • Backup, reload operating system, dump backup data to folder
  • Hard drive install / upgrade with clone
  • Multiple Tier 2 and Tier 3 procedures

TIER 5: $239.99 | EXPEDITED$439.99

  • Multi-boot operating system
  • Advanced data recovery (does not include destination media)
  • Spill damage repair
  • Advanced accidental damage
  • Multiple Tier 2, Tier 3, and Tier 4 procedures

NOTE: Labor rates do not include parts.

* EXPEDITED SERVICE: Technician will begin diagnosing equipment within 24 hours of check-in. Contact Connecting Point SERVICE for assistance.

One Reply to “Service Labor Rates”

  1. My name is Todd Derek, I’m an Apple Consultant in Southern Oregon (http://www.toddderek.com). When it comes to hardware repair, these guys sure do a good job for us! Jason Kellogg (Service Manager) and Russ Rowell are both Apple Certified Service Technicians. We use Jason and Russ to help facilitate Apple in and out of warranty repairs. Good job guys!

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