by Postmaster General | Jun 6, 2019 | Apple Inc., Mac, Service Bulletin, Tech News
Apple recently determined a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
- Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
- Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
Note: No other Mac notebook models are part of this program.
Service Process
As an Apple Premium Service Provider, Connecting Point is fully authorized to take care of every aspect of your repair. Simply call Connecting Point SERVICE (541-773-9861) to set up an appointment. Our service department is open Monday through Saturday, 9am to 6:30pm. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.
To prepare your unit for service, please backup your data.
Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
Additional Information
This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro.
If you believe your MacBook Pro was affected by this issue, and you have already paid to have your display repaired, you can contact Apple about a refund.
The program covers eligible MacBook Pro models for four years after the first retail sale of the unit.
Originally posted on Apple website May 5, 2019.
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by Postmaster General | Nov 30, 2018 | Announcements, iOS Devices, Mac, Service Bulletin
Time’s running out: reduced-price iPhone battery replacements end soon!
As an Apple Premium Service Provider, Connecting Point is more than happy to take care of this for you, but please don’t delay. Bring your qualifying phone in before 2 pm Monday through Friday, and we can usually complete the replacement within four hours. Give us a call at 541-773-9861 with any questions, and to determine whether your iPhone qualifies.
Other current Apple repair and extension programs
Here’s a list of current repair and extension programs Apple offers. Connecting Point SERVICE is authorized to perform the work for every one of these. Check to see if you may be eligible for a free or reduced-cost repair or replacement:
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by Postmaster General | Dec 12, 2016 | Apple Inc., iOS Devices, Service Bulletin
Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.
If you have experienced this issue,Apple has provided this link where you can enter your iPhone 6s serial number to see if it is eligible for a battery replacement, free of charge. If you do qualify, please contact Connecting Point SERVICE. We are fully authorized to take care of this battery replacement issue for you.
Additional Information
Apple may restrict or limit repair to the original country of purchase.
If you believe your iPhone 6s was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.
This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 6s.
The program covers affected iPhone 6s batteries for three years after the first retail sale of the unit.
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