In 2020, Connecting Point will celebrate 45 years serving the Rogue Valley and its immediate surrounding area. But today, we look back on the past year, and express our gratitude to you, our customers, who make all things possible. We literally could not have done it without you. For that reason, we take a moment to raise a glass and toast you: Happy New Year! Here’s to a fantastic 2020!
As an Apple Premium Service Provider, Connecting Point is more than happy to take care of this for you, but please don’t delay. Bring your qualifying phone in before 2 pm Monday through Friday, and we can usually complete the replacement within four hours. Give us a call at 541-773-9861 with any questions, and to determine whether your iPhone qualifies.
Here’s a list of current repair and extension programs Apple offers. Connecting Point SERVICE is authorized to perform the work for every one of these. Check to see if you may be eligible for a free or reduced-cost repair or replacement:
Connecting Point Computer Centers, the area’s only locally-owned, independent Apple retailer and services provider, is pleased to announce Apple has awarded us its Premium Service Provider designation. This accolade is given to an elite tier of Apple Authorized Service Providers in recognition of their unparalleled commitment to technical excellence and customer service. According to Apple, “Premium Service Providers consistently deliver exceptional repair support and customer experience that meet Apple’s exacting standard for high-quality repair and prompt service.”
Connecting Point traces its roots back to the pre-personal computer era. Founded in 1975 by Bob Howell and current owner and CEO Rick Mandell, Connecting Point began as a small stereo store. Later, the business expanded to embrace electronic parts, video gear, and even CB radios. But a turning point occurred in 1977, when Connecting Point – then part of the Minneapolis-based franchise TEAM Electronics – became one of the earliest retailers for the new, groundbreaking Apple II personal computer.
Today, Connecting Point is proud to sell, service, and provide unparalleled support for every product in the Apple line – including Mac, iPhone, iPad, and iPod. As one of just over a hundred Premium Service Providers in all of North America – that’s only 18% of the total number of Apple Service Providers – you can rest assured your Apple service will be performed by one of the oldest, most experienced, and accredited Apple service centers in the world.
Russ Rowell, Apple Certified Macintosh Technician par excellence
We’re pleased to announce that veteran Service Technician Russ Rowell, who works at our Medford location, was recently recognized by Apple Inc. as one of the best in the business. Here’s what they said:
“Congratulations! Your hard work has placed you among the top performing Apple Certified Macintosh Technicians in North America’s Apple Authorized Service Provider channel. Technical metrics and survey satisfaction scores attached to your repairs demonstrate technical acumen, attention to quality and strong customer focus.” – Nicole Goldberg, Apple Field Service, North America
Hats off to Russ for his diligence, hard work, professionalism, and attention to detail. Thanks for all you do!
