13-inch MacBook Pro Display Backlight Service Program
- Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
- Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
Note: No other Mac notebook models are part of this program.
Service Process
As an Apple Premium Service Provider, Connecting Point is fully authorized to take care of every aspect of your repair. Simply call Connecting Point SERVICE (541-773-9861) to set up an appointment. Our service department is open Monday through Saturday, 9am to 6:30pm. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.
To prepare your unit for service, please backup your data.
Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
Additional Information
This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro.
If you believe your MacBook Pro was affected by this issue, and you have already paid to have your display repaired, you can contact Apple about a refund.
The program covers eligible MacBook Pro models for four years after the first retail sale of the unit.
Originally posted on Apple website May 5, 2019.
Connecting Point Computer Centers, the area’s only locally-owned, independent Apple retailer and services provider, is pleased to announce Apple has awarded us its Premium Service Provider designation. This accolade is given to an elite tier of Apple Authorized Service Providers in recognition of their unparalleled commitment to technical excellence and customer service. According to Apple, “Premium Service Providers consistently deliver exceptional repair support and customer experience that meet Apple’s exacting standard for high-quality repair and prompt service.”
