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PLEASE NOTE: Medford store experiencing phone issues [Tues., Feb. 24th, 2015]

Phones are temporarily down at Connecting Point's Medford locationUPDATE 12:10 PST: It appears our phones are back up and running again. Give us a ring.

FYI: Our Medford store is having issues with its phone system this morning. If you are unable to get through, please call Jeff’s (541-944-4835) or Tom’s (541-291-8500) cell. You can also email us. If you’re trying to contact our Service Department, you can submit a form here.

The issues appear to be related to our cable provider, and are probably not confined to just us. Techs are working on the issue. We expect to be back up and running shortly. We appreciate your patience, and apologize for any inconvenience.

BULLETIN: Serious phone problems at our Medford location FIXED

Phones at our Medford location are downUPDATE: MAY 16, 2013 | 4:35 PM: It appears our phones are back up and fully functional. We thank you for your patience, and apologize for the inconvenience.

Last Friday, a power outage and subsequent surge knocked out most of our Medford store’s phone system. As a result, most incoming calls are not getting through. This is a serious situation, and we are doing everything possible to resolve it. Oddly, we are still able to make outgoing calls.

In the meantime, here are alternative ways to contact our people in Medford:

BY VOICE PHONE OR TEXT (goes to General Manager Jeff Thomas‘ cell): 541-944-4835

BY EMAIL (general info): Use our Contact Form on this page.

CONTACT OUR SERVICE DEPARTMENT: Use our web-based Service Contact Form to check on the status of a repair, set up an appointment, or ask a technical question.

We realize this is a tremendous inconvenience. We apologize, and ask for your patience while we sort this whole mess out. Thank you.

UPDATE MAY 16, 2013 | NOON: The phones were working OK most of the morning, but now we’re having some additional parts replaced – which means we’re unable to answer incoming calls. This is a (hopefully) short-lived situation. We suggest trying to call us first, and if no one answers, use one of the alternate methods above.

UPDATE MAY 17, 2013: Repairs have been completed, and our phone system is once again fully functional.

New 27-inch iMacs in stock at Medford store

Apple iMac 27-inch slim side viewAt last, the drought is over – at least temporarily.

Our Medford store just received a pallet of 27-inch iMacs. Yes, these are the ever-elusive new slimline models. They are not quite “stock” iMacs, the main difference being they come with a full-sized, wired Apple extended keyboard (with full-sized function keys and a numeric keypad) in place of the usual Apple Wireless Keyboard.

SPECIFICATIONS

  • 3.2GHz Intel Core i5 quad core processor
  • 27-inch widescreen IPS display (2560 x 1440 pixels native resolution)
  • 8GB DDR3  SDRAM
  • One terabyte SATA hard drive (7200 RPM)
  • NVIDIA GeForce GTX 675MX graphics with 1GB dedicated GDDR5 video memory
  • Apple Magic Mouse (wireless)
  • Apple Keyboard with Numeric Keypad (wired)

We’ve filled our customer backorders – many of them dating back to October – and still have over a dozen of these iMacs in stock. We expect they won’t be around long, so if you have been looking for one, please let us know.

CORRECTION: When this description was originally posted, it incorrectly identified the processor as an Intel Core i7, instead of a Core i5. We apologize for the error.