by Postmaster General | Mar 2, 2015 | Announcements, Service Bulletin
Effective immediately, these are the hours of operation for our Medford location:
- Monday-Friday 8am-6:30pm
- Saturday 9am-6:30pm
- Sunday 11am-5pm
The main change extends the hours of our Service Department to coincide with those of our Sales Department. Now you can enjoy the convenience of dropping off or picking up repairs until 6:30pm, Monday through Saturday. EDIT [03.19.15]: As has been the case for years, our Service Department is unable to field phone calls until 9am weekdays.
And please note our Service Department remains closed on Sundays – which means no repair drop-offs or pickups on that day.
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by Postmaster General | Feb 24, 2015 | Announcements
UPDATE 12:10 PST: It appears our phones are back up and running again. Give us a ring.
FYI: Our Medford store is having issues with its phone system this morning. If you are unable to get through, please call Jeff’s (541-944-4835) or Tom’s (541-291-8500) cell. You can also email us. If you’re trying to contact our Service Department, you can submit a form here.
The issues appear to be related to our cable provider, and are probably not confined to just us. Techs are working on the issue. We expect to be back up and running shortly. We appreciate your patience, and apologize for any inconvenience.
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by Postmaster General | Mar 19, 2013 | Apple Inc., Service Bulletin, Tech News
Russ Rowell, Apple Certified Macintosh Technician par excellence
We’re pleased to announce that veteran Service Technician Russ Rowell, who works at our Medford location, was recently recognized by Apple Inc. as one of the best in the business. Here’s what they said:
“Congratulations! Your hard work has placed you among the top performing Apple Certified Macintosh Technicians in North America’s Apple Authorized Service Provider channel. Technical metrics and survey satisfaction scores attached to your repairs demonstrate technical acumen, attention to quality and strong customer focus.” – Nicole Goldberg, Apple Field Service, North America
Hats off to Russ for his diligence, hard work, professionalism, and attention to detail. Thanks for all you do!
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