Apple iOS 8 logoA number of iPhone 6 and iPhone 6 Plus users are reporting issues with their devices after updating to iOS 8.0.1. Specifically, they have been experiencing loss of cellular service and/or the ability to use Touch ID. Until Apple releases iOS 8.0.2 “in the next few days,” which fixes the issue, they have posted a workaround on the Apple support site:

“We have a workaround for you if you have an iPhone 6 or iPhone 6 Plus and you lost cellular service and Touch ID functionality today after updating to iOS 8.0.1. You can reinstall iOS 8 through iTunes by following the instructions below. We are also preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it’s ready in the next few days.

“Follow these steps to reinstall iOS 8.0.

  1. Make sure that you’re using the latest version of iTunes.
  2. Connect your iPhone to iTunes.
  3. Back up your iPhone in iTunes on your Mac or PC. iCloud backups won’t restore to earlier versions, including iOS 8.0.
  4. Download the file below that corresponds to your device:
  5. Select the file you just downloaded by doing one of these in iTunes:
    • Mac: Press the Option key and click Check for Update.
    • Windows: Press the Shift key and click Check for Update.
  6. Press Update to install iOS 8 on your iPhone.

“The Health app won’t work in iOS 8 after these steps. It will be fixed in our upcoming iOS 8.0.2 software update.”

Service Manager Jason Kellogg  talks to KTVL News 10's Molly Trotter about the iOS 8.0.1 update

Jason Kellogg, Service Manager, Medford location

Jason Kellogg, Service Manager for our Medford location, spoke with KTVL News 10’s Molly Trotter about the issue on Thursday afternoon.

UPDATE 1 – FRIDAY, SEPT. 26: Apple told CNBC that “less than 40,000 iPhone 6 and iPhone 6 Plus devices were impacted by yesterday’s iOS 8.0.1 bugs.

UPDATE 2 – FRIDAY, SEPT. 26: Apple has released the promised iOS 8.0.2 update. It incorporates “improvements and bug fixes,” including:

  • Fixes an issue in iOS 8.0.1 that impacted cellular network connectivity and Touch ID on iPhone 6 and iPhone 6 Plus
  • Fixes a bug so HealthKit apps can now be made available on the App Store
  • Addresses an issue where 3rd party keyboards could become deselected when a user enters their passcode
  • Fixes an issue that prevented some apps from accessing photos from the Photo Library
  • Improves the reliability of the Reachability feature on iPhone 6 and iPhone 6 Plus
  • Fixes an issue that could cause unexpected cellular data usage when receiving SMS/MMS messages
  • Better support of Ask To Buy for Family Sharing for In-App Purchases
  • Fixes an issue where ringtones were sometimes not restored from iCloud backups
  • Fixes a bug that prevented uploading photos and videos from Safari

To install the update go to Settings > General > Software Update on your iPhone.

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