Service Labor Rates

service labor rates Connecting Point Medford Oregon

Closeup shot of a PC motherboard. This was brought into our Medford service department. The flat grey ribbon cables in the photo were plugged in incorrectly, resulting in boot failure of the computer.

All service work performed by Connecting Point’s Service Department comes with a 90 day limited parts and labor warranty. There are, however, some reasonable restrictions and exceptions to this warranty:

RE-REPAIRS Damages that result from spills, drops, or (in the case of viruses, spyware, adware, and other infectious agents out of our control) re-infection, or other accidental (or intentional) damage are not covered by the 90-day Connecting Point Service warranty.

DATA RECOVERY While our skilled technicians offer considerable expertise at recovering and preserving information from damaged media, Connecting Point cannot guarantee the viability of recovered data.

PHYSICAL DAMAGE If you re-break a connector or device that Connecting Point had correctly installed or repaired, it is not covered under the repair warranty.

REPAIRS PERFORMED AT ANOTHER FACILITY are not covered by Connecting Point’s Service warranty.

Contact Connecting Point SERVICE for assistance.

Common iOS Device Service Rates

Here are our fees* for some of the most commonly requested procedures and services for iOS devices (iPhone, iPod touch, iPad):

  • Initial iOS device setup for your new iPod touch, iPhone, or iPad $49.99
  • Help resetting your Apple ID or password $49.99
  • iOS device restore $29.99
  • iOS device backup or restore $49.99
  • iOS device password management $49.99
  • One hour of one-on-one iCoach training on your device $99.99

NOTE: Please disable the Find My [Device] function before checking it in to Connecting Point SERVICE. If you are unable to do so because of a lost or forgotten password, we will likely have to charge for resetting it (see above).

Connecting Point Service Labor Rates

Diagnostics/estimate fee, RAM installation, iOS Restore, AirPort Card installation, or counter fix: $29.99 (in store)

ON-SITE LABOR: $139.99 first hour (one hour minimum) / $99.99 each hour thereafter. (This is within an approximately 20-mile radius of our location. Longer distances are subject to a mileage allowance.)


  • Test and diagnose system/device and provide written estimate. EXPEDITED DIAGNOSTICS means a technician will begin diagnosing equipment within 24 hours of check-in.

TIER 1: $49.99

  • Install HDD (without operating system install)
  • Install one card (video, sound, Ethernet, wireless, etc.)
  • Install power supply
  • Install optical drive

TIER 2: $99.99

  • Install operating system
  • Repair operating system
  • Basic adware, spyware, virus removal
  • Install multiple cards (video, sound, ethernet, wireless, etc.)
  • Basic motherboard install (without operating system repair)
  • Basic notebook install labor
  • Multiple Tier 1 procedures

TIER 3: $149.99

  • Advanced adware, spyware, virus removal
  • Advanced motherboard install (with operating system repair)
  • Notebook advanced install
  • Multiple Tier 1 and Tier 2 procedures

TIER 4: $189.99

  • Basic data recovery (does not include destination media)
  • Backup, reload operating system, dump backup data to folder
  • Hard drive install / upgrade with clone
  • Multiple Tier 2 and Tier 3 procedures

TIER 5: $239.99

  • Multi-boot operating system
  • Advanced data recovery (does not include destination media)
  • Spill damage repair
  • Advanced accidental damage
  • Multiple Tier 2, Tier 3, and Tier 4 procedures

NOTE: Labor rates do not include parts.

Contact Connecting Point SERVICE for assistance.

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