Connecting Point will be closed Sunday, Feb. 5th, 2017

Connecting Point's new location - 1251 E. McAndrews Road, Medford OR PLEASE NOTE: We will be closed Sunday, February 5th to facilitate the move to our new home at 1251 E. McAndrews Road, Suite 114, Medford. We expect to be open on time (9am) Monday morning at our new location, but we ask for a little understanding if things are a bit…um, chaotic. One thing to be aware of: service repair turnaround times will likely increase, perhaps as long as nine business days. We apologize in advance for any inconvenience during this transitional period.

Read more about our new home here.

Connecting Point’s BIG MOVE 2017: On February 6th, you’ll find us at a great new location!

McAndrews Marketplace, E. McAndrews Road, Medford Oregon

Connecting Point's new location - 1251 E. McAndrews Road, Medford OR

On Monday, February 6th, we’ll be throwing open the doors to a beautiful new location: 1251 E. McAndrews Road, Suite 114, Medford.

That’s in the McAndrews Marketplace plaza, where we share suites with other fine businesses and institutions like Wayback Burgers, Golf Etc., Cicily’s Pastaria & GrillUmpqua Bank, De & Co. Salon, the Armed Forces Career Center, David’s Bridal, See’s Candies, and Mucho Gusto Mexican Restaurant. If you’re coming via Biddle Road, the easiest way to get to us is through the Toys ‘R’ Us parking lot. (McAndrews Plaza is kind of behind/adjacent to it.)

PLEASE NOTE: We will be closed Sunday, February 5th to facilitate the BIG MOVE. We expect to be open on time (9am) Monday morning at our new location, but we ask for a little understanding if things are a bit…um, chaotic. One thing to be aware of: service repair turnaround times will likely increase, perhaps as long as nine business days. We apologize in advance for any inconvenience during this transitional period.

The address may change, but everything else – telephone numbers, email addresses, store hours, spectacular service and support – will remain the same. We invite you to come check out the new place. Any repairs you have in Connecting Point SERVICE will be automatically moved to the new location.

McAndrews Road is just a few blocks away from our current Stevens Street address. Here’s a map showing the new location, just a few short blocks from our current store on Stevens Street:

McAndrews Marketplace, E. McAndrews Road, Medford Oregon

Apple updates iMac family; debuts new Magic Keyboard, Magic Mouse 2, Magic Trackpad 2

New and HOT

New and HOTiMac family revamped, including new 21.5-inch Retina 4K model
The iMac® family now includes the Retina® 5K display on every 27-inch model, and a stunning new Retina 4K display on the 21.5-inch model.

Both Retina displays now feature a wider color gamut that delivers more available colors so photos and videos appear even more true-to-life. More powerful processors and graphics, two Thunderbolt 2 ports, and new storage options that make the high-performance Fusion Drive even more affordable are also included.

Along with the Retina models, the 21.5-inch iMac models feature faster processors and graphics, and a 1TB hard drive. All iMac models come with the all-new Magic Keyboard and Magic Mouse 2®. And customers can choose to configure their iMac with a Magic Trackpad 2® instead of Magic Mouse 2.

New Magic Keyboard,  Magic Mouse 2, Magic Trackpad 2 input devices announced
The new Magic Keyboard, Magic Mouse 2, and Magic Trackpad 2 feature all-new designs for increased comfort and capabilities, and rechargeable batteries that are more convenient and environmentally friendly. And the new Magic Trackpad 2 brings Force Touch to the desktop for the first time, adding a new dimension to the iMac experience.

The new Magic input devices pair automatically with your Mac as soon as they are plugged in via the Lightning® to USB charging cable, and can last about a month or more on a full charge.

Apple, the Apple logo, iMac, Retina, Magic Mouse 2, Magic Trackpad 2, and Lightning are trademarks of Apple Inc., registered in the U.S. and other countries.

Here’s the “TL;DR” version of today’s Apple event

Apple CEO Tim Cook presents iPad Pro for the first time

SCREENGRAB - Apple iPhone 6s promo spot 09.09.15Instead of wading through the vast seas of press and tech coverage for this morning’s Apple event in San Francisco, here’s the “Too Long; Didn’t Read” condensed version:

Apple Watch

  • Announced new version of OS for its watches, WatchOS 2, available September 16th
  • WatchOS 2 gives third party developers access to watch’s sensors, the Digital Crown, microphone, and Taptic engine, along with the ability to build more complex animations
  • Announced new Apple Watch models, including those as a result of a partnership with Hermes, and new gold-and-rose and gold-and-anodized-aluminum finishes
  • Now over 10,000 apps for Apple Watch

Apple iPad family

  • Announced iPad Pro, a much larger tablet with a 12.9-inch, 2732×2048 Retina display
  • First availability won’t be until sometime in November
  • iPad Pro comes with new A9X 64-bit processor, claimed to have twice the memory bandwidth and storage performance of previous A8 processor, and to run 22X faster than the original first-gen iPad
  • Graphics performance also drastically improved
  • iPad Pro comes with a four-speaker audio system that automatically adjusts to screen orientation from portrait to landscape
  • Announced new magnetic Smart Keyboard (doubles as a cover) for $169
  • Smart Keyboard doesn’t use Bluetooth, but connects via new magnetic triple port on iPad Pro
  • Announced new Apple Pencil pressure-sensitive stylus for $99
  • iPad Pro available in Silver, Gold, and Space Gray finishes
  • Wi-Fi-only 32GB iPad Pro is $799; 128GB is $949
  • Only the 128GB iPad Pro will be available with cellular, for $1079
  • Other iPad models shift price points around. Entry level is now the iPad mini 2 16GB for $279.

Apple TV

  • Totally new fourth-gen box and set of features, with a 32GB model for $149 and 64GB model for $199
  • Original third-gen Apple TV will remain available, and still sell for $69
  • Only availability information for new Apple TV is “coming soon”
  • Much faster A8 processor
  • New remote has a glass multi-touch surface, volume control, and microphone for access to Siri
  • Siri allows voice command of menus, pop-up overlays, video navigation, movie and TV program selection (including suggestions), and much more
  • Remote also has motion sensitivity and a gyroscope to allow Wii-like control over games and other functions
  • Apple TV now has Bluetooth 4.0 and 801.11ac Wi-Fi with MIMO
  • Onscreen menu now offers access to the App Store
  • Debut of TV OS, an iOS-based operating system that is supposed to make things a lot easier for developers

Apple iPhone family

  • Apple announced two new phones: the iPhone 6S and the iPhone 6S Plus. Physically, they look practically identical to the iPhone 6 and 6 Plus.
  • But the new models’ screens come with a tougher “dual ion-exchange” glass
  • The new phones also feature pressure-sensitive touchscreens that work like the new Force Touch trackpad on the most recent MacBooks. Apple calls this “3D Touch.”
  • Both cameras have been improved, along with their flash technology
  • The back-facing iSight camera now captures 12 megapixels, and can record 4K video
  • The front-facing FaceTime HD camera now captures 5 megapixels
  • Rose Gold joins the previously available three finishes (Silver, Gold, and Space Gray)
  • A Live Photo feature has also been added, which automatically captures a few seconds of video and sound around still photos. Push firmly on a photo, and it plays the video.
  • Prices start at $199 for the 6S and $299 for the 6s Plus, with contract, for 16GB models
  • Jumping to a 64GB model adds $100, and to a 128GB model adds another $200
  • For teh first time, Apple offers off-contract pricing starting at $649 and $749, again for the 16GB models of the 6S and 6S Plus.
  • The new iPhones may be pre-ordered on September 12, and are slated to begin delivery September 25th


  • The next major upgrade to iOS, version 9, will be available next Wednesday (September 16th). Any device currently running iOS 8 will be able to upgrade to the new version.

Experiencing battery issues with your iPhone 5? Find out if you qualify for a free replacement.

iPhone 5 battery replacement program launches August 25, 2014UPDATED AUGUST 28: Please read carefully.

Apple Inc. launched an iPhone battery replacement program today. Apparently, a “very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.” Qualifying devices experiencing battery-related issues may have their battery replaced at no charge to you. Here’s how the program works…

STEP #1: To find out if your iPhone 5 qualifies for this program, visit the Apple support site here. Here, you’ll be asked to type in the serial number of your iPhone 5. (Finding the serial number of your iPhone is very simple.)

STEP #2: Once you’ve determined that your phone does indeed qualify, bring it in to either one of our locations. There, Connecting Point SERVICE will run a brief diagnostic to verify your phone is having battery-related issues. PLEASE NOTE: Your iPhone 5 must fail this diagnostic in order for us to replace its battery. Apple has made it clear we cannot supply a replacement unless it meets this condition.

iPhone 5 battery replacement program at Connecting PointSTEP 3: Once we verify your iPhone 5 qualifies for the program, we’ll add you to a growing list of customers also awaiting battery replacements. We currently have a large number of batteries on order, but as of August 28th, none have shipped.

STEP #4: Once your battery arrives, we will immediately contact you to set up a date to bring in your iPhone 5. Unfortunately, this is not a procedure that can be performed while you wait. We will strive for a one-day turnaround, to minimize the time you spend without your iPhone.

In short, we’ll take care of everything, regardless of where you purchased your iPhone. Connecting Point is an Apple Authorized Service Provider, able to work on all Apple products, in or out of warranty. If you have additional questions, give us a call, or contact Connecting Point SERVICE via this handy form.

Connecting Point will be CLOSED Friday, July 4th, 2014

Connecting Point will be closed Friday, July 4th, 2014In observance of the national Independence Day holiday, both Connecting Point locations (Bend and Medford, Oregon) will be closed Friday, July 4th.

Enjoy the long weekend, and please take care of yourselves! Remember we’re in Fire Season, conditions are tinder-dry, and temps will likely be high. Be very careful with matches, fires, and (especially) fireworks.

We’ll be open for business as usual Saturday morning.