Good with computers… and with people? We invite you to join  our team.

We have an immediate opening in our fast-growing computer/device retail and services center. Some degree of computer skill and experience is expected, but what we’re really looking for is someone who’s good with people: someone who’s personable, efficient, organized — and willing and able to deal with the demands of our laser-like focus on total customer satisfaction. As a customer-facing position representing not just Connecting Point but Apple and other major vendors, a neat and professional appearance is an absolute necessity. This is a full time position, and pays between $15 to $17 an hour, depending on experience and qualifications. Candidates will be expected to work Saturdays. Hourly rate depends on level of experience. Benefits include ongoing training, paid time off, healthcare, and a generous employee purchase plan.

Please submit resumés in person to Jason Kellogg, any time Monday through Friday, between 9am and 5pm. Connecting Point is located at 1251 E. McAndrews Rd., Medford. (If unable to deliver resumé in person, please use our online Employment Application at the link above.)

Candidates will be expected to:

• Be comfortable describing and providing technology hardware and services to both retail and business customers
• Have excellent listening skills
• Get back to customers as warranted, in a timely and reliable fashion  
• Offer friendly, honest, and helpful service in person and by phone and email
• Greet customers, triage, and check in/out computers as needed
• Perform opening duties when needed
• Create detailed check-in notes for all repairs
• Contact customers via phone and/or electronically regarding repairs, to get approvals, provide status updates, take messages, etc.
• Process payments and reconcile end-of-day business
• Have a general knowledge of computers and be willing to learn Windows OS, Mac OS, iOS and basic networking
• Multitask (submit part orders, receive parts, ship parts, help customers) without constant direct supervision
• Work to meet goals set by management
• Present a neat, professional appearance
• Pass a drug test and background check
• Occasionally lift 50-60 pounds, regularly lift 20-25 pounds
• Possess good typing skills
• Be able to read small print/serial numbers on a regular basis
• Speak and write in English fluently (fluency in Spanish as well would be even better)
• Maintain a clean and safe working area and assist in general cleaning/maintenance
• Provide sales assistance and technical support over the phone
• Perform other duties as assigned

Job Type: Full time

Pay: Hourly $15 to $17 per hour, commensurate on experience