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New iMacs on their way!

New iMacs on their way!

by | Aug 10, 2020 | Announcements, Apple Inc., Mac, New and Hot

iMac performance is at an all-time high with tenth-generation Intel Core processors, powerful AMD Radeon Pro 5000 series graphics, ultrafast SSD storage, Thunderbolt 3 (USB-C) connectivity. And it all comes to life on a stunning 27-inch Retina 5K display with one billion colors and 500 nits of brightness that delivers vibrant images and razor-sharp text.

  • 27-inch (diagonal) 5120-by-2880 Retina 5K display
  • Optional nano-texture glass
  • Tenth-generation 6-core Intel Core i5 or 8-core Intel Core i7 processor
  • AMD Radeon Pro 5300 or 5500 XT graphics
  • Ultrafast SSD storage
  • Two Thunderbolt 3 (USB-C) ports
  • Four USB-A ports
  • Gigabit Ethernet port
  • 1080p FaceTime HD camera
  • 802.11ac Wi-Fi and Bluetooth 5.0
  • Magic Mouse 2
  • Magic Keyboard

Connecting Point is currently accepting pre-orders for this welcome revamp of the already fantastic iMac family. Give us a call at 541-773-9861 or email us to be one of the first in the Rogue Valley to own one!

Announcing the most powerful 13-inch MacBook.

Announcing the most powerful 13-inch MacBook.

by | May 6, 2020 | Announcements, Apple Inc., Mac, New and Hot

Introducing the new 13-inch MacBook Pro. Now with a tenth-generation quad-core Intel processor and Magic Keyboard.

The all-new 13-inch MacBook Pro® features a tenth-generation quad-core Intel processor with Turbo Boost up to 3.8GHz. A brilliant and colorful Retina display with True Tone technology for a more true-to-life viewing experience. A backlit Magic Keyboard and Touch ID. Fast integrated graphics. And the versatile Touch Bar for more ways to be productive. It’s Apple’s most powerful 13-inch notebook. Pushed even further.

  • Tenth-generation quad-core Intel Core i5 processor
  • Brilliant Retina display with True Tone technology
  • Backlit Magic Keyboard
  • Touch Bar and Touch ID
  • Intel Iris Plus Graphics
  • Ultrafast SSD
  • Four Thunderbolt 3 (USB-C) ports
  • Up to 10 hours of battery life*
  • 802.11ac Wi-Fi
  • Force Touch trackpad
  • Available in space gray and silver
  • The latest version of macOS
  • Prices start at $1299.99

Now accepting pre-orders! Call 541-773-9861 to reserve your 13-inch MacBook Pro today.

Configurable processor, memory, storage and graphics options are available. MacBook, MacBook Pro, Retina, Magic Keyboard, Touch Bar, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. *Battery life varies by use and configuration. See www.apple.com/batteries for more information.

Connecting Point: Apple Exchange and Repair Extension Programs

Connecting Point: Apple Exchange and Repair Extension Programs

by | Mar 9, 2020 | Apple Inc., iOS Devices, Mac, Service Bulletin

Connecting Point is here to help.

Apple is swift to respond to issues customers may be having with their goods or services. Among these are exchange and repair extension programs for a variety of Apple products. As an Apple Premium Service Provider, Connecting Point SERVICE is fully authorized to facilitate these programs, right here in our Medford, Oregon service center. If you discover you qualify for any of these programs (or have a question whether it does qualify), simply bring the affected device in to our store anytime during normal business hours (Monday through Saturday 9 am to 6:30 pm, Sunday noon to 5 pm). We’ll handle it from there! Here are some of the exchange and repair extension programs currently in place:

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

Eligibility

Use the serial number checker here to see if your MacBook Pro qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge. Connecting Point is more than happy to facilitate this repair. This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.

iPhone X Display Module Replacement Program for Touch Issues

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:
  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched
Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.
No other iPhone models are part of this program.  

Service Process

Your iPhone will be examined prior to any service to verify that it is eligible for this program. If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.  

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. This Apple program doesn’t extend the standard warranty coverage of the iPhone X. If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can contact Apple about a refund. The program covers affected iPhone X devices for three years after the first retail sale of the unit.
 

13-inch MacBook Pro Display Backlight Service Program

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
  • Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018. Connecting Point SERVICE can service affected MacBook Pro units, free of charge.  

Eligible Models

To identify your computer’s model and to see if it is eligible for this program, choose About This Mac from under the Apple () menu. Eligible models are listed below.
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)
Note: No other Mac notebook models are part of this program.

Service Process

Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. To prepare your unit for service, please backup your data.
Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a refund. The program covers eligible MacBook Pro models for four years after the first retail sale of the unit.
 

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner
Connecting Point SERVICE will repair eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.  

Eligible Models

To identify your computer’s model and to see if it is eligible for this program, choose About This Mac from under the Apple () menu. Eligible models are listed below.  
  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Air (Retina, 13-inch, 2019)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)
Note: No other Mac notebook models are part of this program.

Service Process

Your Mac notebook will be examined prior to any service to verify that it is eligible for this program. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts. To prepare your unit for service, before bringing it to Connecting Point SERVICE, please backup your data.

Additional Information

This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook. If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund. The program covers eligible MacBook, MacBook Air, and MacBook Pro models for four years after the first retail sale of the unit.
 

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number. Customer safety is always Apple’s top priority, and they have voluntarily decided to replace affected batteries, free of charge.
 

Eligible Models

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).” If you have that model, enter your computer’s serial number here to see if it is eligible for this program.
Note: No other MacBook Pro models are part of this program.

Replacement Process

Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days. To prepare your unit for service, before bringing it to Connecting Point SERVICE, please backup your data.
This program is for battery replacement only.

Additional Information

This worldwide Apple program doesn’t extend the standard warranty coverage of the 15-inch MacBook Pro. This program does not affect your statutory or warranty rights.
 

Further Information

For Apple’s complete list of these and other repairs, along with information on other avenues of repair besides Connecting Point SERVICE, visit the Apple website page here.
Connecting Point now offers same-day iPhone display repair on most models

Connecting Point now offers same-day iPhone display repair on most models

by | Feb 6, 2020 | Announcements, Apple Inc., iOS Devices, Service Bulletin

Great news: Connecting Point is pleased to announce same-day iPhone display repair for most models!

You are now able to bring your iPhone in weekdays before 3 pm, and get it back the same day. We get pretty attached to our iPhones, and it’s painful to be without them. Now you don’t have to be  without yours for more than a few hours! Connecting Point SERVICE is an Apple Premium Service Provider, rigorously trained by Apple, using certified technicians and only Apple parts for our repairs. To make your appointment for same-day iPhone display repair, contact Connecting Point SERVICE using our handy online form, or call 541-773-9861.
Deal of the Week | Pebblebee Finder 2.0 Bluetooth Tracker with BlackCard $22.99 (reg. $49.99)

Deal of the Week | Pebblebee Finder 2.0 Bluetooth Tracker with BlackCard $22.99 (reg. $49.99)

by | Jan 17, 2020 | Apple Inc., Deal of the Week, iOS Devices, Security, Wearables

Honestly, it was never lost. 

Imagine never again having to tear your house apart looking for your keys or wallet. Imagine being able to effortlessly find your luggage at the airport baggage carousel. Imagine tracking your child or pet, even under the most crowded or obstructive conditions. All of this comes true with the Pebblebee Finder 2.0 and its accompanying BlackCard. With these Bluetooth devices and the free app on your smartphone, you can track anything you attach the rechargeable Finder token to, or slip the BlackCard (also rechargeable) inside of. Range is up to 500 feet, more than enough for nearly any “where is it?” scenario. And the Pebblebee BlackCard even works in reverse: press a button, and it sounds an alert on your smartphone…. even if it’s set to silent! Pebblebee Finder 2.0 with BlackCard retails for $49.99, but as our latest DEAL OF THE WEEK, you pay just $22.99!

This offer runs from Friday, January 17th through Thursday, January 23rd, 2020, while supplies last. Sorry, no rain checks.

Please support your friendly, local, independent technology experts: Like us on Facebook; follow us on Twitter and Instagram; write a review on Yelp! and Google. We truly appreciate your support!

Deal of the Week | Adjustable Tablet Stand $19.99 (reg. $39.99)

Deal of the Week | Adjustable Tablet Stand $19.99 (reg. $39.99)

by | Jan 10, 2020 | Apple Inc., Deal of the Week, iOS Devices

Simple, functional, and elegant solution for perfectly positioning your tablet. 

Holds tablets like iPad, Galaxy Tab, and Kindle Fire at adjustable angles, in both portrait and landscape modes. Constructed from lightweight, rugged aircraft-grade aluminum/titanium alloy. Fits most tablets up to 12 inches diagonal in both portrait and landscape orientations (and it’ll work with larger tablets, too… just in landscape mode only). Normally selling for $39.99, this DEAL OF THE WEEK‘s price is just $19.99!

This offer runs from Friday, January 10th through Thursday, January 16th, 2020, while supplies last. Sorry, no rain checks.

Please support your friendly, local, independent technology experts: Like us on Facebook; follow us on Twitter and Instagram; write a review on Yelp! and Google. We truly appreciate your support!