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Apple repairs what to expect iPhone iPad iPod touch service preparation Connecting Point Medford Oregon Rogue Valley

Apple Repairs: What to Expect, and How to Prepare

To protect your information and save time, follow these steps before you get service for your device.

 
Apple Authorized Service Provider Medford Oregon Connecting Point Rogue Valley mac iphone ipad repair

Before you bring your device to Connecting Point

Follow these steps before you bring your device to Connecting Point SERVICE, the Rogue Valley’s Apple Authorized Service Provider. If your device won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device.
  2. Have your Apple ID password ready. For some repairs, you’ll need your Apple ID password to erase your device and turn off Find My iPhone.*
  3. If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible.

If you haven’t already, it’s not a bad idea to call us (541-773-9861) to check whether you need an appointment before bringing your device in, and to find out what our current service backlog is. Before you leave home, please remember to bring these items:

  • Your sales receipt (if possible), in case your service requires proof of purchase
  • Your device and any accessories that you need help with
  • A form of personal identification, such as a driver’s license, passport, or other government-issued ID

* If you’re unable to turn off Find My iPhone, Connecting Point will be unable to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge. If you don’t remember your Apple ID and Password, please go to iForgot.

Before you send your device to Connecting Point

Follow these steps before you send your device in for repair or replacement. If it won’t turn on or respond, finish as many steps as possible:

  1. Back up your iOS device. To protect your data, erase your iOS device.
  2. Remove your iOS device from your Apple ID device list.
  3. Remove the SIM card from your iOS device or iPadOS device if it uses one, and keep it in a safe place. If your iOS device doesn’t use a SIM card, contact your wireless service provider to suspend service if necessary.

Now your device is ready to send. If you arranged a repair request with Connecting Point SERVICE, you should have received instructions for mailing your device. Our address is:

Connecting Point SERVICE
1251 E McAndrews Rd Ste 114
Medford, OR 97504

Photo by Lauren Mancke on StockSnap