Service & Diagnostic Labor Rates | Connecting Point

service labor rates Connecting Point Medford Oregon

Closeup shot of a PC motherboard. This was brought into our Medford service department. The flat grey ribbon cables in the photo were plugged in incorrectly, resulting in boot failure of the computer.

All service work performed by Connecting Point’s Service Department comes with a 90 day limited parts and labor warranty. There are, however, some reasonable restrictions and exceptions to this warranty:

RE-REPAIRS Damages that result from spills, drops, or (in the case of viruses, spyware, adware, and other infectious agents out of our control) re-infection, or other accidental (or intentional) damage are not covered by the 90-day Connecting Point Service warranty.

REPAIRS PERFORMED AT ANOTHER FACILITY are not covered by Connecting Point’s Service warranty.

Contact Connecting Point SERVICE for assistance.

Common iOS Device Service Rates

Here are our fees* for some of the most commonly requested procedures and services for iOS devices (iPhone, iPod touch, iPad):

Initial iOS device setup for your new iPod touch, iPhone, or iPad $49.99
Help resetting your Apple ID or password $49.99
iOS device restore $59.99
iOS device backup or restore $99.99
iOS device password management $49.99 or $69.99 with purchase or repair
One hour of one-on-one iCoach training on your device $99.99

NOTE: Please disable the Find My [Device] function before checking it in to Connecting Point SERVICE. If you are unable to do so because of a lost or forgotten password, we will likely have to charge for resetting it (see above).

Connecting Point Service Labor Rates

Diagnostics/estimate fee: $49.99 (in store)

ON-SITE LABOR: $159.99 first hour (one hour minimum, to be paid in advance of the service call) / $129.99 each hour thereafter. (This applies to the greater Medford area. Longer distances are subject to an additional travel fee of $39.99.)

DIAGNOSTICS: $49.99 | EXPEDITED $149.99

Test and diagnose system/device and provide written estimate. EXPEDITED DIAGNOSTICS means a technician will begin diagnosing equipment within 24 hours of check-in.

TIER 1: $69.99