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Windows 10 FAQ

We’re here to help with your questions.

You probably have questions – lots of questions. You’ll find many of them answered here in our Windows FAQ…

FAQ (Frequently Asked Questions)

Which version of Windows 10 is best suited to my needs?
If you are currently running Windows 7 Starter, Windows 7 Home Basic, Windows 7 Home Premium, or Windows 8.1, you will be upgraded to Windows 10 Home. If you are currently running Windows 7 Professional, Windows 7 Ultimate, Windows 8.1 Pro, or Windows 8.1 Pro fro Students, you will be upgraded to Windows 10 Pro.

Windows Phone 8.1 users will be upgraded to Windows 10 Mobile.

See Microsoft’s Windows 10 Editions page to view and compare the key features that are available in each edition of Windows 10.

What does it cost to upgrade?
For most users, the upgrade to Windows 10 will be free. You may have to upgrade certain aspects of your computer system to prepare it for the new version.You’ll need a live Internet connection to download the approximately 3GB update. In most cases, current users of earlier versions of Windows (specifically, Windows 7 and Windows 8.1) will have already received an invitation to upgrade at no charge.

Windows FAQ Windows 10 Microsoft Connecting Point Medford ORIf not, check for the Windows 10 icon located in the lower right side of the system tray on your current system. Not there? First, try running Windows Update and install any available required and recommended updates for your Windows 7 or Windows 8.1 PC.

Still not seeing it? Then click here.

Will my current hardware support running Windows 10?
According to Microsoft, these are the minimum system requirements for running Windows 10:

  • Processor: 1 gigahertz (GHz) or faster.
  • RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit)
  • Free hard disk space: 16 GB.
  • Graphics card: Microsoft DirectX 9 graphics device with WDDM driver.
  • A Microsoft account and Internet access.

Bear in mind that older systems will run Windows 10 slower, and that all features may not be available.

Where can I turn for help?
Microsoft’s own Windows 10 support pages are a really good place to start. You can also stay up to date on tips, bug reports, and updates by following Microsoft’s official Windows Twitter feed here, and their official Windows Facebook page here.

ZDNet has an excellent article on setting up a new Windows 10 PC in one hour or less. Check it out here.

If you’re still stuck, and you purchased your Windows 10 system from Connecting Point, you can always contact us for tech support. Or you might visit the extensive Windows 10 support section on Microsoft’s website. You can also call Microsoft’s support line at 1-800-642-7676.