Experiencing battery issues with your iPhone 5? Find out if you qualify for a free replacement.
UPDATED AUGUST 28: Please read carefully.
Apple Inc. launched an iPhone battery replacement program today. Apparently, a “very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.” Qualifying devices experiencing battery-related issues may have their battery replaced at no charge to you. Here’s how the program works…
STEP #1: To find out if your iPhone 5 qualifies for this program, visit the Apple support site here. Here, you’ll be asked to type in the serial number of your iPhone 5. (Finding the serial number of your iPhone is very simple.)
STEP #2: Once you’ve determined that your phone does indeed qualify, bring it in to either one of our locations. There, Connecting Point SERVICE will run a brief diagnostic to verify your phone is having battery-related issues. PLEASE NOTE: Your iPhone 5 must fail this diagnostic in order for us to replace its battery. Apple has made it clear we cannot supply a replacement unless it meets this condition.
STEP 3: Once we verify your iPhone 5 qualifies for the program, we’ll add you to a growing list of customers also awaiting battery replacements. We currently have a large number of batteries on order, but as of August 28th, none have shipped.
STEP #4: Once your battery arrives, we will immediately contact you to set up a date to bring in your iPhone 5. Unfortunately, this is not a procedure that can be performed while you wait. We will strive for a one-day turnaround, to minimize the time you spend without your iPhone.
In short, we’ll take care of everything, regardless of where you purchased your iPhone. Connecting Point is an Apple Authorized Service Provider, able to work on all Apple products, in or out of warranty. If you have additional questions, give us a call, or contact Connecting Point SERVICE via this handy form.
SERVICE BULLETIN: Our Medford location had a mysterious, destructive power outage and surge over the weekend. One casualty was our mail server, which suffered a fried logic board. This server provides email service for both our Bend and Medford locations. As a result, we’ve been unable to send or receive email at any of our “.connpoint.com” addresses.
