Connecting Point: Apple Exchange and Repair Extension Programs
Connecting Point is here to help.
Apple is swift to respond to issues customers may be having with their goods or services. Among these are exchange and repair extension programs for a variety of Apple products. As an Apple Premium Service Provider, Connecting Point SERVICE is fully authorized to facilitate these programs, right here in our Medford, Oregon service center. If you discover you qualify for any of these programs (or have a question whether it does qualify), simply bring the affected device in to our store anytime during normal business hours (Monday through Saturday 9 am to 6:30 pm, Sunday noon to 5 pm). We’ll handle it from there! Here are some of the exchange and repair extension programs currently in place:
13-inch MacBook Pro (non Touch Bar) Battery Replacement Program
Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.Eligibility
Use the serial number checker here to see if your MacBook Pro qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge. Connecting Point is more than happy to facilitate this repair.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
iPhone X Display Module Replacement Program for Touch Issues
Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:
- The display, or part of the display, does not respond or responds intermittently to touch
- The display reacts even though it was not touched
Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.
No other iPhone models are part of this program.
Service Process
Your iPhone will be examined prior to any service to verify that it is eligible for this program. If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Additional Information
Apple may restrict or limit repair to the original country or region of purchase.
This Apple program doesn’t extend the standard warranty coverage of the iPhone X.
If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can contact Apple about a refund.
The program covers affected iPhone X devices for three years after the first retail sale of the unit.
13-inch MacBook Pro Display Backlight Service Program
Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
- Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
- Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018. Connecting Point SERVICE can service affected MacBook Pro units, free of charge.
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose About This Mac from under the Apple () menu. Eligible models are listed below.
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
Service Process
Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. To prepare your unit for service, please backup your data.
Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
Additional Information
This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro.
If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a refund.
The program covers eligible MacBook Pro models for four years after the first retail sale of the unit.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
Connecting Point SERVICE will repair eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose About This Mac from under the Apple () menu. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Service Process
Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
To prepare your unit for service, before bringing it to Connecting Point SERVICE, please backup your data.
Additional Information
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for four years after the first retail sale of the unit.
15-inch MacBook Pro Battery Recall Program
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
Customer safety is always Apple’s top priority, and they have voluntarily decided to replace affected batteries, free of charge.
Eligible Models
First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).” If you have that model, enter your computer’s serial number here to see if it is eligible for this program.
Note: No other MacBook Pro models are part of this program.
Replacement Process
Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.
To prepare your unit for service, before bringing it to Connecting Point SERVICE, please backup your data.
This program is for battery replacement only.
Additional Information
This worldwide Apple program doesn’t extend the standard warranty coverage of the 15-inch MacBook Pro.
This program does not affect your statutory or warranty rights.
