by Postmaster General | Nov 5, 2020 | Announcements, Contests, Service Bulletin, Tech News
Connecting Point wins 1st Place in ‘Best of the Best’ reader poll for 4th consecutive year
The Mail Tribune’s Southern Oregon Best of the Best 2020 Reader’s Choice competition has ended, and Connecting Point has yet again scored a big win! After the newspaper tallied results from thousands of individual voters, Connecting Point SERVICE emerged yet again as the 1st Place Winner in the Computer Services category. This marks our fourth win in a row.
At right, Service Manager Jason Kellogg and General Manager Jeff Thomas display the plaque commemorating the award. Kudos to them, and to the great team of technicians doing fine work in Connecting Point SERVICE. And a thousand thanks to everyone who voted for us – we’re humbled by the honor. We’ll continue to do everything we can to maintain the high level of service that has made us a Rogue Valley favorite.
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by Postmaster General | Mar 26, 2020 | Announcements, Security, Service Bulletin
More changes at Connecting Point
In light of recent events, including orders issued by Gov. Kate Brown on Monday morning, Connecting Point is adjusting its store hours. We’re now open from 9 am to 4 pm, Monday through Saturday. For the time being, we will be closed on Sundays. Our monthly introductory Mac and iPad classes have been suspended. Our regular Deal of the Week offerings have also been suspended. And we will no longer be making onsite service calls, because we’ve determined it’s just too much of a risk for both you and us. We will offer free delivery of completed repairs within the greater Medford area.
Many of our fellow small businesses are temporarily closed, either voluntarily or because of new state and federal guidelines. We are humbled to have been earmarked as an “essential business,” but it does make a lot of sense.
With so many of us homebound and sheltering in place, it’s hard to think of another situation where properly functioning technology — especially our smartphones, tablets, and computers — is so vitally important. Connecting Point is committed to remaining open, including our service department, to help our fellow Rogue Valley residents stay connected. Connected with work. Connected with distant and not-so-distant friends and family. Connected to the internet and streaming services to help pass the time. And most of all, connected with each other.
In addition to protective measures we rolled out last week (stringent disinfection procedures throughout the store, free shipping on all orders over $100, free front “porch delivery” by Connecting Point within the greater Medford area on orders over $100, and “no contact” curbside pickup of products prepaid over the phone or via our online Apple eStore, we’re adding a few more:
- We’ve implemented a sterile, isolated service check-in in area just inside our front doors (see photo above). From now on, every item brought in for service of any kind will be first deposited in this new check-in area. A single staff member will come forward to receive your item and check it into our system. Afterwards, all surfaces are disinfected in preparation for the next customer. In addition, your items will be safely sanitized, both before and after the service or upgrade has been performed.
- Because we’re not a large store, we’re honoring the concept of social distancing by limiting customers to one at a time (or one couple or small group). A sales specialist will assist you with questions and demonstrations while strictly maintaining the six foot distance experts recommend.
- We’d also suggest calling ahead before visiting, for both sales or service related situations. That way, we can do our utmost to minimize your time inside the store.
If you’re a Mac user having problems with your system, or just need a little handholding with a technical issue, might we suggest a ComputerCare REMOTE annual subscription? For just $99 a year, one of our trained technicians can access your Mac remotely, and troubleshoot many common problems without setting foot in your home or business. That’s peace of mind for less than 28¢ a day! Get more information about this service here.
We also have other tools you might find handy to get through this tumultuous time. We have the entire iPad line in stock, along with every Mac model (including the new MacBook Air announced just last week). We carry smart speakers like Apple HomePod. We also carry several lines of brand-name Windows laptops and desktops. And we offer other products to make your “staycation” more enjoyable:
- Apple TV with Siri remote to make streaming to your big screen TV both simple and enjoyable.
- Webcams for FaceTime, Zoom, Skype, WebEx or other conferencing purposes. These have been notoriously hard to source, but we are working hard to keep up with unprecedented customer demand.
- Memory upgrades and SSDs. If you’re just not yet ready or able to get a new computer, these are two excellent ways to wring new life out of your old one. By maxing out your computer’s RAM and replacing its hard drive with an SSD (Solid State Device), you will not believe the performance boost! Call us at 541-773-9861 for full details.
- Wi-Fi routers, adapters, repeaters, and accessories. You’re likely leaning pretty hard on your Wi-Fi network right now. We offer the latest wireless routers for squeezing every last drop of bandwidth out of it, and Wi-Fi adapters and extenders to ensure it reaches every corner of your home or business. We love solving connectivity problems. Lean on us.
We value your business, and will strive to provide the best possible service to our customers during these exceptionally challenging times. We’ll continue to implement any recommended precautionary measures, in accordance with government and public health guidelines and regulations. Our aim is to reduce risk for both our customers and employees, while still providing a valuable resource to our community. Stay strong, stay well, stay home. We’ll get though this together.
Thanks.
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by Postmaster General | Mar 9, 2020 | Apple Inc., iOS Devices, Mac, Service Bulletin
Connecting Point is here to help.
Apple is swift to respond to issues customers may be having with their goods or services. Among these are exchange and repair extension programs for a variety of Apple products. As an Apple Premium Service Provider, Connecting Point SERVICE is fully authorized to facilitate these programs, right here in our Medford, Oregon service center. If you discover you qualify for any of these programs (or have a question whether it does qualify), simply bring the affected device in to our store anytime during normal business hours (Monday through Saturday 9 am to 6:30 pm, Sunday noon to 5 pm). We’ll handle it from there!
Here are some of the exchange and repair extension programs currently in place:
13-inch MacBook Pro (non Touch Bar) Battery Replacement Program
Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.
Use the serial number checker
here to see if your MacBook Pro qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge. Connecting Point is more than happy to facilitate this repair.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
iPhone X Display Module Replacement Program for Touch Issues
Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:
- The display, or part of the display, does not respond or responds intermittently to touch
- The display reacts even though it was not touched
Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.
No other iPhone models are part of this program.
Your iPhone will be examined prior to any service to verify that it is eligible for this program. If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Apple may restrict or limit repair to the original country or region of purchase.
This Apple program doesn’t extend the standard warranty coverage of the iPhone X.
If you believe your iPhone X was affected by this issue, and you paid to replace your display module, you can
contact Apple about a refund.
The program covers affected iPhone X devices for three years after the first retail sale of the unit.
13-inch MacBook Pro Display Backlight Service Program
Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:
- Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen
- Display backlight stops working completely
Affected devices were sold between October 2016 and February 2018.
Connecting Point SERVICE can service affected MacBook Pro units, free of charge.
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose
About This Mac from under the Apple () menu. Eligible models are listed below.
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
Note: No other Mac notebook models are part of this program.
Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. To prepare your unit for service, please backup your data.
Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your MacBook Pro.
If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can
contact Apple about a refund.
The program covers eligible MacBook Pro models for four years after the first retail sale of the unit.
Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
Connecting Point SERVICE will repair eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose About This Mac from under the Apple () menu. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
To prepare your unit for service, before bringing it to Connecting Point SERVICE, please backup your data.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can
contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for four years after the first retail sale of the unit.
15-inch MacBook Pro Battery Recall Program
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
Customer safety is always Apple’s top priority, and they have voluntarily decided to replace affected batteries, free of charge.
First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).” If you have that model, enter your computer’s serial number here to see if it is eligible for this program.
Note: No other MacBook Pro models are part of this program.
Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.
To prepare your unit for service, before bringing it to Connecting Point SERVICE, please backup your data.
This program is for battery replacement only.
This worldwide Apple program doesn’t extend the standard warranty coverage of the 15-inch MacBook Pro.
This program does not affect your statutory or warranty rights.
Further Information
For Apple’s complete list of these and other repairs, along with information on other avenues of repair besides
Connecting Point SERVICE, visit the Apple website page
here.
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by Postmaster General | Feb 6, 2020 | Announcements, Apple Inc., iOS Devices, Service Bulletin
Great news: Connecting Point is pleased to announce same-day iPhone display repair for most models!
You are now able to bring your iPhone in weekdays before 3 pm, and get it back the same day. We get pretty attached to our iPhones, and it’s painful to be without them. Now you don’t have to be without yours for more than a few hours!
Connecting Point SERVICE is an
Apple Premium Service Provider, rigorously trained by Apple, using certified technicians and only Apple parts for our repairs. To make your appointment for same-day iPhone display repair, contact
Connecting Point SERVICE using our
handy online form, or
call 541-773-9861.
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by Postmaster General | Nov 25, 2019 | Announcements, Contests, Service Bulletin, Tech News
Connecting Point wins 1st Place in Best of the Best 2019 reader poll for third year in a row
The Mail Tribune’s Southern Oregon Best of the Best 2019 Reader’s Choice competition has ended, and Connecting Point has yet again scored a big win! After the newspaper tallied results from thousands of individual voters, Connecting Point SERVICE emerged as 1st Place Winner in the Computer Services category. This marks our third win in a row.
At right, Service Manager Jason Kellogg and General Manager Jeff Thomas display the plaque we got. Kudos to them, and to the great team of technicians doing fine work in Connecting Point SERVICE. And a thousand thanks to everyone who voted for us – we’re humbled by the honor. We’ll continue to do everything we can to maintain the high level of service that won your votes.
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by Postmaster General | Oct 2, 2019 | Apple Inc., Mac, Service Bulletin
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017, and product eligibility is determined by the product serial number.
As a result, Apple has voluntarily decided to replace affected batteries, free of charge, through its 15-inch MacBook Pro Battery Recall Program. As an Apple Premium Service Provider, Connecting Point SERVICE is fully authorized to perform this replacement.
Eligibility
First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is “MacBook Pro (Retina, 15-inch, Mid 2015).” If you have that model, enter your computer’s serial number in the box at this link to see if it is eligible for this program.
If you find your MacBook Pro is eligible, please stop using it and bring it in to us immediately.
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